Frequently Asked Question

Really, here there are 2 scenarios:

To serve you better, please note that our goal is to ship your orders as quickly as possible, therefore if you decide to cancel an order, send us an email as soon as you can. Include your order number.

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Yes and no.

Yes – in case the order is not shipped. We will gladly modify your order. Send us an e-mail with your request.

No – in case the order is already shipped, then we do apologize, we will not be able to change it.

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Absolutely, you can track the shipment of your order through FedEx website.

Login to your account at gxcomm.net, select “my purchases” tab and click on your tracking number. This will take you immediately to the FedEx website where you can track exactly your order and the estimated time of arrival.

Please note that once we ship your order, the tracking number will be updated in your account.

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GSM networks operate in four different frequency ranges. Most GSM networks operate in the 900 MHz or 1800 MHz bands. Some countries in the Americas (including Canada and the United States) use the 850 MHz and 1900 MHz bands.

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A sim card is a microchip that stores all the necessary information for your phone to work. It’s usually located at the back on your phone, under the battery.

The SIM card allows users to change phones by simply removing the SIM card from one mobile phone and inserting it into another unlocked gsm phone and you are ready to go.

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My Account Questions: How do I create an account?

My Account Questions: How do I log into my account?

My Account Questions: What do I do if I forgot my password?

My Account Questions: How many billing addresses can I have?

You can have only one billing address. Your billing address should match the address on your credit card.

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My Account Questions: Can I have a shipping address different than my billing address?

Only in the case where the payment will be cash on delivery and only for a specific phone. During checkout our system will present you this option automatically if it’s available for the phone you have selected. This option is available only in certain areas in Toronto.

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My Account Questions: Why do I have to register with you?

This will enable you to purchase gsm unlocked phones from our store. The registration takes a few minutes only.

Also, we do have special discounts that you might be eligible for if you register. This is just another way to thank you for being part of gxcomm.net!

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My Account Questions: Can I modify my billing address?

Absolutely, you can edit your billing address at any time from once you logged into your account.

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My Account Questions: Will I get an invoice?

Yes, you will be able to download your invoice from your account.

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